C2 Medical LLC
Privacy Policy
This policy explains what information C2 Medical LLC ("C2 Medical," "we," "us") collects through www.thecalfpump.com, our website chat, our AI phone assistant at (689) 263-7980, and related email and text messages, and how we use it. C2 Medical is an authorized independent distributor of VEINOPLUS® on behalf of DynaPulse Medical LLC. This site is intended for licensed healthcare providers and their staff.
Do not send patient information through this site
Please do not enter patient names, dates of birth, diagnoses, chart notes, insurance details, or any other patient health information in our website forms, chat, email, or AI phone assistant. Orders and all patient information should be sent only to our HIPAA-secure fax, (321) 641-4230. If patient information is submitted through another channel, we will not use it to process an order and will take reasonable steps to delete it.
Information we collect
Information you give us
- Request Info form: first and last name, practice, email, phone, specialty, DME license status, general payer mix, request type, whether you want a demo unit, and any message you write.
- Website chat: the messages you type and any contact details you choose to share.
- AI phone assistant: your phone number (from caller ID), what you say on the call, and details you give such as your name, email address, and a prescriber's name and National Provider Identifier (NPI).
- Email and text replies you send us.
Information collected automatically
- Call recordings and transcripts. Calls to our AI phone assistant are recorded and transcribed so the assistant can respond, so we can follow up on your request, and so we can review quality.
- Chat widget data. Our chat provider stores small files in your browser (cookies or local storage) so a chat can continue as you move around the site.
- Standard server logs from our hosting provider, such as IP address, browser type, and pages requested, used for security and to keep the site running.
We do not use advertising cookies or third-party analytics trackers on this site. Some videos, if shown, play from youtube-nocookie.com only after you click them.
Information from public sources
If you ask for a pre-filled Rx Form, we look up the NPI you provide in the national NPI registry run by the Centers for Medicare & Medicaid Services (CMS) to fill in the prescriber's name and practice address. That registry is public.
How we use information
- To answer your questions and send the documents you request, such as the Rx Form, the VA Ordering Sheet, ordering information, and study citations.
- To follow up about demo units, printed materials, calls, and other requests.
- To operate, secure, and improve our website, chat, and phone assistant.
- To keep records of our communications and to meet legal obligations.
We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
AI assistants
Our website chat and our phone line at (689) 263-7980 are answered by automated AI assistants, not people. They provide general product information only, not medical, billing, or legal advice. Your messages and call audio are processed by our communications platform and its AI service providers to generate responses, transcripts, and summaries. A person at C2 Medical may review chat and call records to follow up with you. To reach a person, call or text C2 Medical at (312) 804-1050.
Text messages (SMS)
If you agree to receive text messages from C2 Medical, we will use your number to send messages about your inquiry. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent to receive texts is not a condition of any purchase.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties. This does not include the service providers that deliver our messages on our behalf.
Who we share information with
- Service providers who run our systems on our behalf, under contract: our CRM and communications platform (HighLevel/LeadConnector), which hosts our forms, chat, phone assistant, email, and texting; its AI and telephony providers; and our website host (Cloudflare).
- DynaPulse Medical LLC and its fulfillment partners, when needed to answer a product question or fulfill a request you make.
- Government Solutions and Services, LLC (GS2 Global), the VA contract holder, only if you ask us to connect you about a VA order.
- Legal and safety: when required by law, to respond to legal process, or to protect our rights, our users, or others.
- Business transfers: if C2 Medical is involved in a merger, acquisition, or sale of assets, information may transfer as part of that transaction.
How long we keep information
We keep contact details, messages, call recordings, and transcripts for as long as needed to respond to you and maintain our business relationship, and as required for our legal and recordkeeping obligations, and then delete or de-identify them.
Security
We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is completely secure, which is one reason we ask that patient information be sent only by HIPAA-secure fax.
Your choices and rights
- You can ask us to access, correct, or delete the personal information we hold about you.
- You can opt out of texts by replying STOP, and out of emails by using the unsubscribe link or writing to us.
- Depending on where you live, you may have additional rights under state law. We will not discriminate against you for exercising them.
To make a request, email hello@thecalfpump.com or call (312) 804-1050. We may need to verify your identity before acting on a request.
Children
This site is for healthcare professionals and is not directed to children under 13. We do not knowingly collect information from children.
Changes to this policy
We may update this policy. We will post the new version here with a new effective date.
Contact us
C2 Medical LLC
7025 County Rd 46A, Ste 1071-152
Lake Mary, FL 32746
Email: hello@thecalfpump.com
Phone: (312) 804-1050